Question:

Answer: Here

Question: Do we need to add a new view for the New Hire Catalog Item so the notes and worknotes sections are viewabble?

Answer:  We will make the default view for the New Hire Catalog to be 'Project Insight' 

Question: If a request is accidentally closed, will we reopen the request?

Answer: NO.  It is not good practice to reopen a closed request. The user will need to resubmit a NEW request

Team meetings, 1 on 1 meetings, deployment meetings, department meetings, change control (anything not related to a different time record)

Working Work Queues, Re-Occurring Manual Tasks, Running Reports

Help Desk Staff Hours, Creating/Managing Scheduled Jobs/Activities, System Monitoring, Database Updates, Error Logs

Patches, App updates, Security updates

Incidents, Security Requests

Meetings about tickets, incidents, communications

Pre-Project Research & Discovery, Initial Request Estimation This category will NOT be used for an active project, hours will be logged to that specific proj

Research related to a project goes to a project; research outside a project/before project goes to Research project
Solution work: meetings, requirements, forms

Self-Development, Re-Certifications, Seminars, e-Learnings, Mentorship

this counts towards projects, catalog items

Question: What is the official Date Format?

Answer: 12/01/2020 or 12.01.2020 or mm/dd/YYYY

Question: What is the preferred terminology for a group of users?

Answer: Assignment Group

Question: What notifications will be needed for requests?

Answer: 'Request Created' and 'Request Created on your Behalf'

Question: Will the project number need to pull back to the PI ticket?

Answer: NO. Due to the duplication, it will not be pulled back at this time.

Question:

Answer: Here