Differences

This shows you the differences between two versions of the page.

--- client_scripts [12/30/2024 05:42] – created johnsonjohn
+++ client_scripts [12/31/2025 05:40] (current) – removed johnsonjohn
@@ Line 1: / Line 1: @@
-======Client Scripts======
-=====Variable Field read_only FALSE=====
-<code>
-g_form.setReadOnly('short_title', false);
-</code>
------
-=====Incident=====
-====Assigned to/Assignment group change====
-<code>
-function onChange(control, oldValue, newValue, isLoading, isTemplate) {
-    if (isLoading || newValue === '') {
-       return;
-    }
-    //Type appropriate comment here, and begin script below
-     if (newValue != oldValue) {
-             g_form.setMandatory("assigned_to",false);
-         }
- }
-</code>
-----
-====Hightlight Caller====
-<code>
-function onChange(control, oldValue, newValue, isLoading) {
-	var callerLabel = $('label.incident.caller_id');
-	var callerField = $('sys_display.incident.caller_id');
-	if (!callerLabel || !callerField)
-		return;
-	if (!newValue) {
-		callerLabel.setStyle({backgroundImage: ""});
-		callerField.setStyle({color: ""});
-		return;
-	}
-	g_form.getReference('caller_id', vipCallerCallback);
-}
-function vipCallerCallback(caller) {
-	var callerLabel = $('label.incident.caller_id').down('label');
-	var callerField = $('sys_display.incident.caller_id');
-	if (!callerLabel || !callerField)
-		return;
-	// define VIP flag position
-	var bgPosition = "95% 55%";
-	//If VIP and authorized security requester, set flag and mark purple
-	if ((caller.vip == 'true') && (caller.u_authorized_security_requester == 'true')) {
-		if (document.documentElement.getAttribute('data-doctype') == 'true')
-			bgPosition = "5% 45%";
-		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
-		callerField.setStyle({color: "purple"});
-	}
-	// If only VIP, set flag and mark red
-	else if (caller.vip == 'true') {
-		if (document.documentElement.getAttribute('data-doctype') == 'true')
-			bgPosition = "5% 45%";
-		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
-		callerField.setStyle({color: "red"});
-	}
-	// If provider and authorized security requester, mark purple
-	else if ((caller.u_snow_providers_group_member == 'true') && (caller.u_authorized_security_requester == 'true')) {
-		callerField.setStyle({color: "purple"});
-	}
-	// If only provider, mark red
-	else if (caller.u_snow_providers_group_member == 'true') {
-		callerField.setStyle({color: "red"});
-	}
-	//check for Authorized Security Request status, and make sure they're not VIP
-	//VIP supercedes ASR
-	else if ((caller.u_authorized_security_requester == 'true')&&(caller.vip == 'false')&&(caller.u_snow_providers_group_member == 'false')) {
-		callerField.setStyle({color: "blue"});
-	}
-	else {
-		callerLabel.setStyle({backgroundImage: ""});
-		callerField.setStyle({color: ""});
-	}
-}
-</code>
-----
-====onChange Caller Email is Empty====
-<code>
-function onChange(control, oldValue, newValue, isLoading, isTemplate) {
-    if (isLoading || newValue === '') {
-       return;
-    }
-     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail);
-     function emptyCallerEmail(callerDetails) {
-         if (callerDetails.email == '') {
-             g_form.clearMessages();
-             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.');
-         } else {
-             g_form.clearMessages();
-         }
-     }
- }
-</code>
-----
-====onLoad Caller Email is Empty====
-<code>
-function onLoad() {
-    //Type appropriate comment here, and begin script below
-     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail);
-     function emptyCallerEmail(callerDetails) {
-         if (callerDetails.email == '') {
-             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.');
-         }
-     }
- }
-</code>
-----
-=====Sys_User=====
-====Example====
-<code>
-function onChange(control, oldValue, newValue, isLoading) {
-	var callerLabel = $('label.incident.caller_id');
-	var callerField = $('sys_display.incident.caller_id');
-	if (!callerLabel || !callerField)
-		return;
-	if (!newValue) {
-		callerLabel.setStyle({backgroundImage: ""});
-		callerField.setStyle({color: ""});
-		return;
-	}
-	g_form.getReference('caller_id', vipCallerCallback);
-}
-function vipCallerCallback(caller) {
-	var callerLabel = $('label.incident.caller_id').down('label');
-	var callerField = $('sys_display.incident.caller_id');
-	if (!callerLabel || !callerField)
-		return;
-    //check for VIP & WFH status
-    var bgPosition = "95% 55%";
-    if (document.documentElement.getAttribute('data-doctype') == 'true') {
-        bgPosition = "5% 45%";
-    }
-    if (caller.vip == 'true') {
-		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
-		callerField.setStyle({color: "red"});
-	} else if (caller.u_wfh == 'true') {
-		callerLabel.setStyle({backgroundImage: "url(images/icons/ico_home.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
-		callerField.setStyle({color: "orange"});
-	} else {
-		callerLabel.setStyle({backgroundImage: ""});
-		callerField.setStyle({color: ""});
-	}
-}
-</code>
-----
-=====Tasks=====
-====Hide empty variables====
-<code>
-function onLoad() {
-    //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule
-    if(g_scratchpad.emptyVars != ''){
-       var emptyVars = g_scratchpad.emptyVars.split(',');
-       for(i = 0; i < emptyVars.length; i++){
-          g_form.setDisplay('variables.' + emptyVars[i], false);
-       }
-    }
- }
-</code>
-----